Remote Support
1: Call first.
2: Press the icon below:
3: Wait for the file to download.
4: Run the file and allow admin permissions if prompted.
5: Wait for the code to appear.
6: Provide the code to your technician.

Solution - GPO Folder Redirection Not Being Applied

Well, I haven't posted anything in a while so here's somehting for all my fellow techs:

If you've done everything you can think of to a GPO that's applying folder redirection but just can't get it to work for some users, check this:

Click Start button, right-click on "Documents", choose "Properties":

If it's been customized, the GP won't override it. Revert to defaults and ta-da, it works!

(obviously, the above documents folder is not directed to a server - I didn't want to show the customer's info publicly so I screen captured mine for the example).

In my situation I was moving a customer's profiles from one server to another and this user's folder (135 GB) moved automatically (mostly - 8.5 GB was left behind) but his computer was still referencing the old server location. From the user's perspective, his files were missing (only the 8.5 GB was visible to him). Once I hit the "Restore Defaults" button, and I manually moved the remaining files, everything worked perfectly.

Could I have manually configured this to solve my problem? Yes, but then it would have bit me next time too. This should solve it for good.

I couldn't easily find a solution to this on Google so I've posted it here.


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